HCA Advertising — Boca Raton, FL
- Spearheaded data and infrastructure migration from Bright Pattern to RingCentral CXone, capturing $12K in annual savings while expanding omni-channel data ingestion capabilities.
- Designed structural IVR flow paths, routing logic, and data capture schemas to optimize downstream customer interaction analytics.
- Architected and delivered daily, weekly, and quarterly campaign performance dashboards, transforming raw communication metrics into actionable strategic insights for executive leadership.
- Provided Tier 2 analytical and technical support, isolating and resolving systemic hardware, telephony, and data stream anomalies.
Now Optics — Palm Springs, FL
- Managed data-driven IT infrastructure supporting 200+ retail and corporate endpoints, ensuring continuous system event-logging and monitoring.
- Enforced strict data governance architectures to guarantee seamless HIPAA, PCI, and ACA compliance across all corporate networks and medical equipment databases.
- Leveraged Mobile Device Management (MDM) telemetry data to optimize hardware provisioning, lifecycles, and procurement asset strategies.
- Collaborated across HR and logistics departments to build automated, data-driven workflows that streamlined onboarding and hardware readiness pipelines.
RREMC Restaurants — West Palm Beach, FL
- Directed hardware, software, and POS database upgrades across 30+ distributed locations while ensuring end-to-end PCI data security compliance.
- Maintained and audited point-of-sale (POS) systems, CCTV networks, and server infrastructure, building robust logging systems for proactive fault isolation.
- Delivered 24/7 technical incident response and engineered rapid data compilation methodologies for sudden compliance audits.